Shipping Policy

www.OhhStree.com is committed to excellence, and the full satisfaction of our customers.

www. OhhStree.com proudly offers shipping services. Be assured we are doing everything in our power to get your order to you as soon as possible. Please consider any holidays that might impact delivery times.

 Ohhstree.com is Powered by Xyntalix Private Limited

1. SHIPPING

All orders for our products are processed and shipped out in 4-10 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.

2. WRONG ADDRESS DISCLAIMER

It is the responsibility of the customers to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided an incorrect shipping address.

3. UNDELIVERABLE ORDERS

Orders that are returned to us as undeliverable because of incorrect shipping information are subject to a restocking fee to be determined by us.

4. LOST/STOLEN PACKAGES

www. OhhStree.com is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, please report to the local authorities.

5. RETURN REQUEST DAYS

www. OhhStree.com allows you to return its item (s) within a period of 7 days post receiving the item. Kindly be advised that the product remains unused and is preserved in its original condition along with the tags and packaging.

6. Shipment Tracking

Once your order has been shipped, you may receive a shipment confirmation message via email, SMS, or WhatsApp containing the tracking details and courier partner information, subject to availability.

Customers can use the provided tracking number/link to track the status of their shipment in real time through the courier partner’s website or tracking portal.

Please note:

• Tracking information may take up to 24–48 hours to become active after dispatch;
• Delivery timelines are estimates and may vary due to location, weather conditions, public holidays, courier delays, or other unforeseen circumstances;
• We are not responsible for delays caused by courier companies or events beyond our reasonable control;
• In case of incorrect shipping details provided by the customer, delivery delays or additional charges may apply;
• If tracking information is unavailable or the shipment appears delayed, customers may contact our support team for assistance.

In the event that a shipment is returned to us due to failed delivery attempts, incorrect address, refusal to accept delivery, or unavailability of the recipient, we reserve the right to charge additional re-shipping fees or cancel the order in accordance with our Refund and Cancellation Policy.

7. OUT OF STOCK ITEM PROCESS

In case of out-of-stock, www. OhhStree.com Wait for all items to be in stock before dispatching

8. Restocking Fee

In certain cases, a restocking fee may be applied to returned or canceled orders. This fee covers the costs associated with processing returns, quality inspections, repackaging, and administrative handling.

A restocking fee may be charged under the following circumstances:

• Returns initiated after the order has been shipped

• Products returned without original packaging, accessories, or tags

• Returns due to reasons other than manufacturing defects or shipping errors

• Order cancellations requested after dispatch

The applicable restocking fee, if any, will be clearly communicated at the time of return approval and will be deducted from the total refund amount. The remaining balance will be processed in accordance with our refund policy.

Restocking fees do not apply to defective, damaged, or incorrectly delivered products, unless otherwise stated.

9. ACCEPTANCE

By accessing our site and placing an order you have willingly accepted the terms of this Shipping Policy.

10. CONTACT INFORMATION

In the event you have any questions or comments please reach us via the following contacts:

Email – info@OhhStree.com